Nov 1, 2021
Dr. Randy Hamilton is a pediatric dentist and part of D4C Dental Brands, one of the country's fastest-growing pediatric dental and orthodontic networks. Before partnering with D4C, Randy owned and directly managed iKids Dental, known for its top-notch customer service. Randy created a program that specifically trained staff to offer the best customer service available to clients in any circumstance. He received his DDM at Nova Southeastern University. He was also a resident dentist at Sheppard Air Force Base and has become proficient in anesthesia, surgery, and IV sedation.
In this episode, Randy joins me to discuss how he got into pediatric dentistry and why he emphasized customer service in his practice. He explains the difficulties of expanding your business and who he hired to help him rise over these challenges. He describes how Disney and The Ritz inspired him to create a customer service program that would make the patient experience unique and something to look forward to. Randy also shares how the pandemic stopped his original business plans and how technology enabled them to come out with better cash flow than before.
"When you're expanding, there are different levels of numbers of offices you hit a barrier with." - Dr. Randy Hamilton
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The P&L Podcast is a show for business owners. In each episode, host and financial planner Rob Schulz sits down with business owners and the professionals that serve them to talk about business building, life, money — and the all-important transition out of the business, which inevitably happens to everyone who has ever founded a company.
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